Quality Concepts: Tools and Applications
Self Study Program

Duration: 5 hours (includes 1 test) Now Approved for Alabama HVAC Continuing Education What Students Learn: • Describe how job roles change as a company evolves in its quality consciousness. • Explain several ways in which you can support TQM. • Identify approaches, practices and skills associated with positive organizational change. • Differentiate between the "change process" at the company level and the manufacturing processes that require improvement. • Describe major causes of process variation and give examples of how they may affect you in your job. • Explain why and how the reduction of variability is a key factor in process improvement. • Describe why and how quality and process improvement depend on data-driven decision making. • Identify seven quality tools and explain their uses.